FAQs - Frequently Asked Questions

This FAQ is divided into three sections: Questions from ... 1) Everyone, 2) Students in Online Classes and 3) Students in Web Enhanced Classes.

Questions from Everyone

Keep in mind that this entire site has answers to frequently asked questions in a descriptive presentation so explore the site now and return throughout the semester as you need to.

The following information presents questions that have been asked of the Help Desk staff. It is possible that during the semester this page will be updated to reflect current questions, so check back when you have questions. 

Question: Do I have to have a computer and Internet at home to enroll in an online class?
Answer:
No, but you DO have to have regular access to a computer, email, and the Internet.
  • Easy access to a computer makes it easier, but you do not have to own a computer for an online class.
  • Students can access computers on the campus in several locations (check your campus website to find a list of campus computer labs).
  • You can work on assignments on your home computer and save the files to a USB thumb drive. When you are on campus, upload and submit your assignment as directed by your instructor.
Question: My password is not working. What do I do now?
Answer: 
Go to the eServices page.
    • Resetting your password requires you to answer questions to verify your identity. The questions you will be asked are the same questions you gave answers to when you activated your account.  
    • Then you will need to create a password. The rules for a password are: 
      • It must be at least 10 characters in length.
      • It must contain each of the following items:
        • UPPERCASE letters
        • Lowercase letters
        • Numbers
      • It cannot contain any part of your name (first or last), or your student or employee ID.
      • You cannot repeat a password that you have previously used in the last 8 changes.
      • Your password will expire in 365 days.
    • Visit the eServices page now to reset your password. 
    Question: How do I see my courses in D2L?
    Answer:
    Once you have successfully logged in, look for the box labeled My Courses in the middle of the My Home screen.
    • Make sure that your courses are expanded by clicking the small double arrows on the right side of your college and semester.
    • If your instructor has made the course active, you will see the course name listed.
    • Some instructors may use a different system than D2L for their courses. In these cases, refer to the course syllabus for the URL.
    • The course name will be underlined and is a live link.
    • Click the name of the course to enter and view news, content and more.
    • When you add a class, you will be enrolled overnight. Login in the morning to see the class link.
    • If you do not see a link to your class this semester, contact your instructor.
    • Only active classes during the current semester will be listed on the My Home page.
    Question: How can I contact my instructor?
    Answer:
    In a number of ways. Look on your course syllabus for contact information.
    • On-campus office hours are generally available for drop-in visits or phone calls. Check the syllabus or instructor's website.
    • By request. Ask to meet with your instructor before or after class.
    • The instructor is available to you through email, voice mail and possible virtual office hours. Again, check the syllabus.
    • Through D2L discussion forums and the online chat feature (if your instructor uses these features).
    Question: Where can I buy the textbook?
    Answer:
    Campus Bookstores.
    Question: What can I do be ensure my success in this class?
    Answer:
    Research shows that most Successful Students are:
    • Self-motivated and self-starters
    • Have good organizational skills
    • Have good time-management skills
    • Are familiar with computers and the Internet
    • Are resourceful and actively seek answers and solutions to questions and problems
    • Keep in touch with their instructors
    Question: What is 'Academic Honesty'?
    Answer:
    It means you complete your own course work. It is a violation of college policy to plagiarize or to recycle work. You must not:
    • Take others’ thoughts or words without appropriate acknowledgment;
    • Submit work that has been written or revised in part or in whole by another person;
    • Submit work that you have submitted for another class.
    Question: How do I see my courses in D2L?
    Answer:
    Once you have successfully logged in, look for the box labeled My Courses in the middle of the My Home screen.
    • If your instructor has made the course active, you will see the course name listed.
    • Some instructors may use a different system than D2L for their courses. In these cases, refer to the course syllabus for the URL.
    • The course name will be underlined and is a live link.
    • Click the name of the course to enter and view news, content and more.
    • When you add a class, you will be enrolled overnight. Login in the morning to see the class link.
    • If you do not see a link to your class this semester, contact your instructor.
    • Only active classes during the current semester will be listed on the My Home page.
    Question: How do I access the course materials?
    Answer:
    Use the navigational tool bar along the top of your course homepage. The links located on this tool bar allow you to access materials within your course. Some tools that your instructor may be using include:
    • Content may include your course syllabus, reading material, or homework instructions.
    • Grades is where you can see your grades on assignments throughout the semester.
    • Dropbox is where you can submit electronic copies of your homework to your instructor.
    • Quizzes is where you can complete course quizzes or exams.
    Question: What else do I need to know?
    Answer:
    Here are some helpful tips:
    • Use the navigational bar links to move around inside your course.
    • When exiting your D2L course, be sure to click on the Logout link AND close the browser window. This is especially important if you are using a computer in a public lab, cyber cafe or public library.
    • Use the Browser System Check to confirm your computer is ready to access materials, post to discussions and take quizzes.
    • Download the free Firefox browser at http://firefox.com or http://mozilla.com
    Question: My instructor doesn't use D2L, what should I do?
    Answer:
    Your instructor will have information on the system he or she uses.
    • During the course orientation meeting your instructor will give you information about the alternative learning management system, or "LMS."
    • Pay close attention to directions during your orientation.
    • Some classes use textbook publisher web sites and the course syllabus will direct you to that URL with login instructions. Often a textbook is packaged with a certificate that includes the web site address and instructions for creating your account.
    • Ask your instructor for information on where to get help with the system if you need it.
    • Campus computer lab staff and the Los Rios Help Desk will not be able to answer questions about an alternative LMS. Keep your instructor informed about any problems you experience and communication with the textbook help desk.
    • Any study skills and student success tips for online students apply to all learning management systems.